Branding in the Age of Social Media

This confirms some of my cynicism towards the intellectual posturing around "Content", "Branded Content", "Social-this, Social-that". No one fully understands this yet; we're all in a funk about it.

"As a central feature of their digital strategy, companies made huge bets on what is often called branded content. The thinking went like this: Social media would allow your company to leapfrog traditional media and forge relationships directly with customers. If you told them great stories and connected with them in real time, your brand would become a hub for a community of consumers. Businesses have invested billions pursuing this vision. Yet few brands have generated meaningful consumer interest online. In fact, social media seems to have made brands less significant. What has gone wrong?

To solve this puzzle, we need to remember that brands succeed when they break through in culture."

- Branding in the Age of Social Media